Return Policy

Last updated October 30, 2026

Cancellations and Refunds

If you need to cancel an order that has not yet been dispatched, contact hello@perfectionresearch.com as soon as possible. Approved refunds are returned to the card used for the original payment.

Damaged or Incorrect Orders

If your order arrives damaged, or you receive the wrong item, contact hello@perfectionresearch.com within 48 hours of delivery with photo documentation, and we’ll arrange a replacement or credit.

Change of Mind

Because these are laboratory research materials, we’re unable to accept returns once a package has been delivered and accepted, other than in the damaged/incorrect-order cases above.

Lost Shipments

If your order doesn’t arrive within a reasonable window of the expected delivery date, contact us and we’ll investigate with the courier and arrange a replacement or credit if the shipment is confirmed lost.