Return Policy

Last updated October 19, 2026

Cash-on-Delivery Orders

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Because orders are fulfilled Cash on Delivery, no payment is taken until the courier hands over your package. If you refuse delivery, you are not charged.

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Damaged or Incorrect Orders

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If your order arrives damaged, or you receive the wrong item, contact hello@perfectionresearch.com within 48 hours of delivery with photo documentation, and we’ll arrange a replacement or credit.

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Change of Mind

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Because these are laboratory research materials, we’re unable to accept returns once a package has been delivered and accepted, other than in the damaged/incorrect-order cases above.

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Lost Shipments

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If your order doesn’t arrive within a reasonable window of the expected delivery date, contact us and we’ll investigate with the courier and arrange a replacement or credit if the shipment is confirmed lost.